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Here you find a list with some troubleshooting
tips for AlbumPlayer Remote Tunes. The AlbumPlayer setup script already set the proper Firewall wall rules, but there is
more that can get in the way. Note: The Tunes Remote Add-On also writes a log file in
your AlbumPlayer database directory which can be some help too. Probably you
have the database directory installed at C:\AlbumPlayerData. The log file you
find then at the following location C:\AlbumPlayerData\Logging\TunesRemote\
. Just open with notepad.
You can't connect to the
AlbumPlayer. Solution: This error is most like
because you are fire-walled from connecting to your PC maybe by your router. To
test this out on your Android/iPhone device open a browser and type in the
browser address... where XXX is your IP Address of your PC running AlbumPlayer. If you see a
bunch of characters come back that is good it means it can see your PC. If you
get a 404 Not found or 403 Forbidden error then you are fire-walled. http://localhost:3689/server-info
Firewall Rules: You should add the following rules to your firewall to
allow access to AlbumPlayer. UDP Incoming 5353 (Used by Apple Bonjour) When pairing doesnt work you can read
this error from the log file. "Unable to complete pairing --->
System.Net.WebException: Unable to connect to the remote server --->
System.Net.Sockets.SocketException: No connection could be made because the
target machine actively refused it.
Solution: This
error means that your PC cannot call back to the device on port 1024 typically.
It means your software or hardware firewall is still blocking the communication
between AlbumPlayer and your mobile device.
Try disabling your firewall first just to get it to work, once that works you
need to add rules in your firewall to make the process work. This may depend on
which firewall you are using so I will leave it up to you on how to configure
your firewall to allow this traffic.
The process cannot access the file
because it is being used by another process.
Solution: This error means that some
other application is already using port 3689. Most likely that application is
ITunes so please shut down Itunes and try again. netstat -ab
It will list all running ports and what process is using it. You can also use
CurrPorts to look at Ports and kill
port connections. http://www.nirsoft.net/utils/cports.html
And then try from a browser on your SAME PC as AlbumPlayer is running and
enter....
You should be asked to save a
"server-info" file which means it successfully connected and tested
your AlbumPlayer with no firewall/router in between. Then you can guarantee
your problem is the firewall/router between your iPhone/Android device and
the AlbumPlayer PC.
TCP Incoming 3689 (Used by DACP/AlbumPlayer server)
TCP Outgoing 1024 (Used by
DACP/AlbumPlayer server)
Pairing almost works but
fails at the last step.
To find out what application is using the port open a
Command Prompt by using WIN+R. Then type in the following command and look for
TCP port 3689...